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FAQ

Shipping

Returns, Refunds, & Exchanges

Ordering & Payment

Products

General

Stylettes & Account Signup








Q: Do you ship internationally?

A: No, unfortunately we do not. Please check our international locations page or contact us at info@styli-style.com for further inquiry about a location in your country.

 

Q: Do you ship to Hawaii and Alaska?

A: Yes, we ship to these states; however, they do not qualify for free ground shipping.

 

Q: How are your shipping rates calculated?

A: We offer flat rate shipping on all orders:

Ground - $7.00

2nd Day - $15.00

Next Day - $30.00

 

Q: How do you ship?

A: All packages are shipped through FedEx. Ground shipments are shipped via FedEx SmartPost so will be delivered by the postal service. Once your order has been processed, you will receive a tracking number via email.






Q: What is your return policy?

A:Fewer than 30 days from original purchase date: If you are unhappy with your purchase for any reason, we will gladly accept any item for return or exchange that was purchased from www.styli-style.com. Shipping and handling is non-refundable in any transaction for a return, refund, exchange or credit and the customer is responsible for any return shipping charges. Please download a copy of the return form and list the items you are returning and your order number.



30-90 days from original purchase date: Any return after thirty (30) days will result in a credit towards your next purchase. Shipping and handling is non-refundable in any transaction for a return, refund, exchange or credit and the customer is responsible for any return shipping charges.



Greater than 90 days from original purchase date: We're sorry, but we cannot except returns or exchanges on purchases made more than ninety (90) days ago.

 

All items purchased from the Last Chance section are final sale and are not eligible for a return or exchange.

 

If you purchased Styli-Style products from a retail store or any website other than www.styli-style.com, please refer to that store’s return policy for further information. We cannot accept a return on product purchased anywhere but www.styli-style.com.






Q: Once my order is placed, how long until I receive it?

A: Generally, most orders are processed within 1-2 days of our receiving. After receiving, orders typically take one week; however, it could take longer based on your location. Once your order has been processed, you will be sent a tracking number that you can use to get more up-to-date information on your package.

 

Q: Will I be charged sales tax?

We are required by law to collect sales tax on orders with billing addresses in CA & NJ. If your order is placed in any other destination in the U.S., sales tax will not be charged. Sales tax charges are based upon the state where your order is placed. All applicable state and local sales taxes will be calculated during the checkout process.

 

Q: I didn't order anything, but I was charged/I placed a single order, but I was charged multiple times. What do I do?

A: Any time you attempt a transaction a hold will be placed on your account for the amount of the transaction. If the transaction does not complete, that hold will drop off within 3-7 days depending on your bank's policies. If you attempt the transaction multiple times before completing it, you will see a hold for each transaction attempt. All holds for attempts that were not completed will drop off, and you will only be charged for the single completed transaction.



If the hold does not disappear from your account within 7 days, or you never attempted a transaction, please call customer service at 310.397.9300 and we will work with you to get this resolved.

 

Q: How secure is my credit card transaction?

A: We are careful to take all steps possible to protect the security of your credit card information. All transactions are processed through WorldPay, a highly reputable provider of this service. Please feel free to take a look at their website at www.worldpay.com/us for further information. 

 

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, Discover, & American Express. Prepaid/Gift cards will also be accepted as long as they are branded with Visa, MasterCard, Discover, or American Express and have been registered with a valid billing address.

 

Q: What do I do if I received a broken/damaged product?

A: In the unlikely event that you receive a damaged item, please contact customer service at info@styli-style.com or 310.397.9300 with your order number and damage item number(s) and we will ship a replacement order right away.

 

Q: Can I place an order over the phone?

A: It is preferable that customers try to place their orders on the website. If you have a problem ordering, please contact customer service at 310.397.9300. Phone orders can be placed on a case by case basis based on the availability of our e-commerce team.






Q: Where can I find complete ingredient listings for each product?

A: All products currently in production have an ingredients list on the product information page. Upon purchase, a complete list of ingredients may be found on each product under the UPC label or on the shrink wrap/box. If you need information about certain ingredients prior to purchase, please email us at info@styli-style.com to obtain further information.

 

Q: Are your products cruelty free?

A: Yes, all of our products are cruelty-free. Styli-Style maintains a firm stance against all types of animal testing, making sure to conduct business only with manufacturers that support these values.

 

Q: Are your products Vegan?

A: Many are! Refer to the list below for our 100% Vegan products:

 

Q: I have been buying a specific product/color for years but don’t see it on your website. How can I purchase it?

A: We are continually updating our product lineup based on demand and current trends. Sometimes this means discontinuing a color or product to make room for new products. All items currently in production are listed for sale on the website, and any discontinued items we still have stock on can be found under the Last Chance section. If you do not see the item anywhere online then unfortunately we no longer make it, nor do we have any items left in stock to sell.

Unfortunately we have no way of knowing what retailers may still have the item in their store, but you can always use the store locator to contact a retailer in your area to see if they have any left in stock.






Q: Do you support beauty bloggers?

A: Yes, we are happy to support qualified beauty bloggers. To inquire, please email us at info@styli-style.com (email must come from same email connected to your blog) with all information related to your site. Please be sure to include: Your name, blog name, years blog active, monthly count of unique visitors, number of members/followers and the amount of times per week you post. Please include all social media links to your accounts.

 

Q: I am interested in becoming a retailer/distributor. How do I do this?

A: We would be happy to hear from you! Please email us at orders@styli-style.com with your name, business name, years in business, location or territories and total number of stores and we will respond to you.






Q: What is the difference between the Stylettes email signup and Stylette Rewards Account signup?

A: When you sign up for the Stylettes email newsletter you will receive e-mails with special offers, new product announcements, and other beauty tips and tricks.


When you sign up for an account on the Account page, you will be signing up for our Stylettes Rewards program where you can earn points with every purchase. You can also set up your billing and shipping address information that will be used when you shop at www.styli-style.com for faster check out. When you have an account, you can login to www.styli-style.com using your e-mail address and a unique password that you choose. Once logged in, you will have access to your wishlist, your order history, and be able to review products on the site.

 

Q: What are the benefits of joining the Stylettes Rewards program?

A: By joining you'll receive points for purchases, product reviews, and referring friends. You can reedem those points for free products, discounts, and more. Sign up today for 50 bonus points!